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I never received my tax return. When I checked where’s my refund it says they need more info from me. But I haven’t received anything in the mail. What should I do?

My refund was accepted on 03/14.
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I never received my tax return. When I checked where’s my refund it says they need more info from me. But I haven’t received anything in the mail. What should I do?

call 

Call 800-829-1040
1) Choose your language,
2) Then choose option 2
3) Then 1
4) Then 3
5) Then 2
6) When it asks you to enter your SSN or EIN do nothing – wait - - After it asks twice, you will get another menu
7) Then 2
😎 Then 3

It should then transfer you to an agent. Note when its phone line are busy you may be on hold for a long while or disconnected

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