I never received my 2017 refund

Forum|Forum|6 years ago
March 30, 2020
3 replies
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TurboTax Online

xmasbaby0

Level 15

Now it is 2020. Check your account for 2017 and see if it says your return was accepted. if it says anything other than "accepted" your return was not filed. If it was not filed, then you can print, sign and mail it in. If it was filed then you have to follow up with the IRS to see what happened.

To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

rocroc214

Level 2

I went through the bank you have suggested. I have the documents. My refund was suppose to go on a green dot card. Never received it.

xmasbaby0

Level 15

"I have the documents...." What documents? You have not told us what your account says for your 2017 return--we have no way to know if your 2017 return was accepted or if it was ever even processed by the IRS.

Not sure why you have waited so long to follow up on this. Did you choose to have your TurboTax fees deducted from your federal refund?

Try this:

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service