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Sign onto your online account using this TurboTax website - https://myturbotax.intuit.com/
If you are unable to access and loops you back through this section, then close all TurboTax windows on your web browser. Clear cache and cookies on your browser. Close the browser and then re-open. Access the website again.
If the problem persists then use a different web browser, such as Mozilla Firefox or Windows IE or Edge (Win 10). Some users have had issues with using the Chrome browser on the TurboTax website.
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