You'll need to sign in or create an account to connect with an expert.
Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.
If the IRS website for the status of a federal tax refund indicates the refund was issued/sent and it has been over 5 days since the refund was sent, did you request to have the TurboTax online account fees paid from the federal tax refund? If so -
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Call 1-877-908-7228
Or email - TPG-CSsupport@greendotcorp.com
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
userlindajhernandez5
New Member
kyaraella
New Member
user81c9c6d5
New Member
user81c9c6d5
New Member
cody-chelsea
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.