IRS website keeps telling me my information is wrong. I put my social security number, my filing status and my refund amount and it says my info is incorrect..
You'll need to sign in or create an account to connect with an expert.
When did you mail the tax return?
The IRS will not even open the envelope to start the tax return processing until 4 weeks or longer after the mailed return was received by the IRS.
It's been more than 2 months, around May 20th
@KayGee4444 wrote:
It's been more than 2 months, around May 20th
When you mailed the tax return, if you did not use a tracking service from the Post Office you will not have proof that the IRS ever received the tax return.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
shah123
Level 2
liveoutloud300-g
New Member
slunell
New Member
leahcate1976
New Member
brian851
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.