If you used Online TurboTax, can't find your
2016 return in the 2016 Tax Timeline, and it's acting like it wants you to
start a new 2016 return, then you likely have multiple accounts (User ID's) and
signed into the wrong one. To get a list of your User ID's and recover
accounts, you can use the tool at the link below. If you have more than 1
email address, you should run the tool on each one.
NOTE: Before running the tool, log out of all
Intuit accounts including this user forum, or you might end up in a loop.
Then clear your browser Internet cache, close your browser, then reopen it, and
go to:
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on each
email address you have, then run the tool yet again, but this time choose the
small blue link that says "I don't know my email address or User
ID", and it will look you up by SSN and other parameters.
If you have filed your 2016
tax returns and they have been accepted,
when you sign onto your online
account and are on the Welcome
Home screen, click on Taxes at
the top of the screen. When you are on your 2016 tax timeline, under the
section for SOME THINGS YOU CAN DO, click on either option for Download/print
return (PDF) or Download
all forms and worksheets
Once the PDF has been
downloaded to your computer, you can view or print the return with any PDF
compatible viewer, such as Adobe Reader.
If you have already
followed the above procedure and are not getting a complete tax return in the
PDF you downloaded, then follow this procedure -
When you sign onto your online account and are on the Welcome Home screen, click
on Taxes at the top
of the screen. When you are on your 2016
tax timeline, under the section for SOME THINGS YOU CAN DO, click on Add a state (you will not
actually be adding a state). This will take you back to the 2016 online
return that you filed. Click on My
Account at the top of the online program screen. Click on Print Center. Click on Print, save or preview this year's
return.
If you used the desktop
CD/Download editions installed on your computer, the only copy of your tax data
file and any PDF's will be on the computer where the return was created.
TurboTax does not store online any returns completed using the desktop
editions.
