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cbish1
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I'm trying to make a copy of my 2016 tax return from my account, but your site keeps trying to make me file a whole new tax return. How do I accomplish printing my return

 
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I'm trying to make a copy of my 2016 tax return from my account, but your site keeps trying to make me file a whole new tax return. How do I accomplish printing my return

If you used Online TurboTax, can't find your 2016 return in the 2016 Tax Timeline, and it's acting like it wants you to start a new 2016 return, then you likely have multiple accounts (User ID's) and signed into the wrong one. To get a list of your User ID's and recover accounts, you can use the tool at the link below. If you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the tool, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to:

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "I don't know my email address or User ID", and it will look you up by SSN and other parameters.




If you have filed your 2016 tax returns and they have been accepted, when you sign onto your online account and are on the Welcome Home screen, click on Taxes at the top of the screen.  When you are on your 2016 tax timeline, under the section for SOME THINGS YOU CAN DO, click on either option for Download/print return (PDF) or Download all forms and worksheets

Once the PDF has been downloaded to your computer, you can view or print the return with any PDF compatible viewer, such as Adobe Reader.

If you have already followed the above procedure and are not getting a complete tax return in the PDF you downloaded, then follow this procedure -

When you sign onto your online account and are on the Welcome Home screen, click on Taxes at the top of the screen.  When you are on your 2016 tax timeline, under the section for SOME THINGS YOU CAN DO, click on Add a state (you will not actually be adding a state).  This will take you back to the 2016 online return that you filed.  Click on My Account at the top of the online program screen.  Click on Print Center.  Click on Print, save or preview this year's return.

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.


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