I’m having trouble with the turbo card, I’ve called the card multiple times and I don’t get any assistance at all I’ve been on hold for hours

[alexislisette]

It has to do with a transaction

[CarissaM]

For any assistance with the Turbo Prepaid Visa, please click here to contact customer support. 

When you call, please select the option that your return was deposited onto a card you do not own. This will allow you to speak to the fraud dept, where there is a live representative. 

[alexislisette]

I have done that but I can’t get through to a live representative, is there anything else I can do? I’ve been waiting on money that’s being held on their behalf. It’s been about a week and I haven’t received anything. 

[CarissaM]

That normally works to get customers through. If you are calling right now they may be closed. With the current situation, many businesses are limiting their hours.