I'm having problems efiling because I can't find last years papers.

[tparks8]

I tried getting transcripts from the IRS but it's not recognizing my cell phone.

[Shayna]

The only way to electronically file your return is your last years' AGI.  You will not be able to use the previous electronically filing pin.  The AGI will be located on your last years' tax return.  If you completed the return with us we will automatically fill in this info for you.  If you used a different preparer you will need to reach out to them to retrieve this information.  Alternately you can get this from the IRS, through their website at irs.gov.