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Does he have a W-2 that shows tax withheld in boxes 2 or 17? Even if he does not have a filing requirement he can file to seek a refund. Or....if he has even $400 of income from self-employment he is required to file and pay self-employment tax for Social Security and Medicare.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
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