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I have tried to track mt refund status and I am being told there is no record of a tax refund for me. I have also followed the steps recommended to track said refund.

This is my fifth time trying to contact turbotax and everytime I try and call during the right operating hours, they are closed. I'm beginning to become slightly frustrated that I am not receiving any help.

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I have tried to track mt refund status and I am being told there is no record of a tax refund for me. I have also followed the steps recommended to track said refund.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
They are available from 5 a.m. to 5 p.m. Pacific time.

First, check to make sure your return was accepted:  
<a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef...>

If it was accepted, then to track it on the IRS site,  you need your filing status, your Social Security number and the exact amount  (line 20a of your Form 1040) of your federal refund.  
<a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds">https://www.irs.gov/refunds</a>

Or when you check you account online is it saying "rejected?" "printed" or "ready to mail?"
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I have tried to track mt refund status and I am being told there is no record of a tax refund for me. I have also followed the steps recommended to track said refund.

It has said both printed and ready to mail

I have tried to track mt refund status and I am being told there is no record of a tax refund for me. I have also followed the steps recommended to track said refund.


“Ready to mail” means that your tax return has not been filed.  Either you could not e-file for some reason , or you chose to file by mail.  OR if you really did already mail your return, the software does not have any way to know that you put your return in an envelope and took it to a mailbox, so it will always say “ready to mail” in your online account.

TurboTax does not mail your return for you.  You have to print it, sign it, and mail it yourself.  When you mail a tax return, you need to sign it where it says "Sign Here" and write in the date you signed it by the word "Date".  Attach copies of your W-2 and any other documents that show taxes withheld to the left side of the papers where it says "Attach Forms..."

When you print your return, it will print with filing instructions that tell you where to mail it.  Pay careful attention to the address you mail your return to —federal and state returns do not get mailed to the same place.

It is not required, but is a good idea, to use a mailing service that will track your return or provide you with a receipt showing that the IRS got it--such as Fedex, UPS, or certified mail.  It will take about 4 weeks and then you can track the status of your return at the IRS website.

You can print your return by following the instructions below


 Sign in to your account using exactly the same account and user ID that you used to prepare your return.
On the bottom of the screen find Your tax returns & documents and click on Show.  Click on the Year and Click on Download/print return (PDF)


To send your tax return by mail and get a receipt to see that the IRS and/or your state received it:

https://www.usps.com/taxes/welcome.htm

To track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433

On the IRS site you are also offered the use of an app called IRS2Go


To change to e-filing:


https://ttlc.intuit.com/questions/3399683-how-do-i-change-from-mail-to-e-file-in-turbotax-online?jum...


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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