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have you tried a different browser? cleared the cache?
otherwise contact support
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
You can only use TurboTax Online to prepare one return per account. If you used online and the same account for more than one return, then you overwrote the previous return when you did that and there is no way to get it back.
If I am wrong and you did it with downloaded TurboTax then call support for help finding the files.
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