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I have successfully filed 2023 returns (Fed and state) for multiple family members. However, if I attempt to either print or save-to-pdf, the program crashes. How to fix?
First noticed on my own return, when I routinely save a copy before filing. The program crashes and then offers a pane on restart, saying “we have had a problem…want to send to TurboTax?”. I can restart the program and found I COULD actually proceed to file, so I did. Now, need copies of my accepted returns for a credit application, and cannot produce them. Any attempt to print a form, or create a .pdf, results in a crash.
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May 6, 2024
8:01 AM