For any type of refund for an online account you have to contact TurboTax support -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
I have not filed. Do not charge me anything!
There are no charges when using the TurboTax online editions until you have completed the tax return and are going to e-file or print your tax return in the File section of the program on Step 2.