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Pax-Tayer
New Member

I have a CP14 letter from the IRS with a "Dishonored payment penalty."

TurboTax used the direct pay bank account number from last year, even though I changed it this year.
1 Best answer

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Opus 17
Level 15

I have a CP14 letter from the IRS with a "Dishonored payment penalty."

If there really was a bug, and you did change the account number and turbotax did not accept the change, you might have a case for the accuracy guarantee to cover the fee.  But it might be hard to prove that you tried to change the number.  See here to submit a claim,

https://ttlc.intuit.com/replies/3302050

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*

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3 Replies
Lisa995
Level 12

I have a CP14 letter from the IRS with a "Dishonored payment penalty."

Are you sure it got changed on this years return?   Do you see the payment withdrawn from your account for the 2015 taxes?
♪♫•*¨*•.¸¸♥Lisa♥ ¸¸.•*¨*•♫♪
Pax-Tayer
New Member

I have a CP14 letter from the IRS with a "Dishonored payment penalty."

I suspect there was a UI bug that kept the old account number, and I didn't catch it. I got the failure notice on tax day and made the payment from the IRS website on time.
Opus 17
Level 15

I have a CP14 letter from the IRS with a "Dishonored payment penalty."

If there really was a bug, and you did change the account number and turbotax did not accept the change, you might have a case for the accuracy guarantee to cover the fee.  But it might be hard to prove that you tried to change the number.  See here to submit a claim,

https://ttlc.intuit.com/replies/3302050

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
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