I got a leter from the irs i need to prove my identity

i get a number to call but due to corona virus i dont get the help i need from the automated . i sent my info to prove who i am but havent got no answer what else can i do ?

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The processing of mailed in documents has been stopped during the stay-at-home. You should be patient.

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If turbo tax used last yr but was flagged that return had to be mailed in (0owed 0refund)why do do i need to prove identity?

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