I filed my taxes over a month ago. Still no return yet. The IRS tracking tool isn't working and hasn't been for weeks. What do I do?

[AlexCas]

I am currently in the same boat, when I search it up now it says there is no information and I am freaking out a little

[xmasbaby0]

How long ago was your return accepted? 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 20 of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[mesquitebean]

@ mhoglund 

That IRS "Where's My Refund" tool can be squirrelly at times.   It can come and go.   I just tested it tonight, however, and it gave me a message that it is currently unavailable (4/14/20 at 11:30 PM Pacific).   So try again in a few hours, or try the IRS refund hotline mentioned below.

If it has never found your information at all, however, there are some things you need to check.

First, did you efile?  If so, log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954

[mesquitebean]

First, did you efile?  If so, log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954

[D_Balla_77]

Same boat as well. I have tried everything detailed in the suggestions above. I haven't gotten any information from the IRS regarding my tax return.