I filed my tax return in January, but I have yet to see my refund. I did receive a letter asking me to verify my identity on the IRS website, which I did in February.

[christian-hampsh]

Is there anyway I can talk to a live agent or find out more information? My tax returns, this year, are extremely simple. I am just trying to see if there is anything I can do or how I can find out the status.

[xmasbaby0]

TurboTax gets no information after you file your return, so no one at TT knows you had to verify your identity.  That is actually a common situation--especially for people who file really early in the tax season.  Only the  IRS can tell you what is happening with your refund.  You can watch for information on the IRS site or you can call them.

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To  call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.