I filed my 2019 tax return and never received the money, even though I had confirmation that it was accepted. How do I find out what happened? how do I get my money?

[troyedlund123]

This was in the height of covid and customer service sucked. Turbo tax said to talk to IRS - IRS  said no one could talk to me, It was about $1500 and I never got it, would be super helpful to have now especially since covid has calmed down and 2 seems to be more accessible help around-

[xmasbaby0]

A 2019 refund?   You will have to call the IRS.  TurboTax gets no information from the IRS after you file your tax return.  The IRS refund site does not show information for 2019 any more.  It only shows 2021, 2022 and 2023.

Do you have a copy of the return so you can tell them the amount of the refund?

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.