TurboTax online and e-file for 2019 ended on Oct 15, 2020. 2019 (and earlier tax years) can now only be completed using the CD/download software installed on a Mac or Windows computer. The return must be printed, signed and mailed.
2017-2019 software can be purchased here:
See this TurboTax help article:
"How do I finish a prior-year return that I started in TurboTax Online?
If you started your 2017, 2018 or 2019 return in TurboTax Online but weren't able to file it before the shutdown, you can finish and paper-file it in the TurboTax download software for PC or Mac.
Start by purchasing and downloading the software and install it on your computer. If you're also filing a state, be sure to download and install the corresponding state program (PC instructions | Mac instructions).
1. Now sign in at TurboTax.com using the same login you used to prepare your prior-year return.
If you don't remember it, try account recovery. Still no luck? Then just start over in the TurboTax software you downloaded and skip the rest of these instructions.
2. Under Your tax returns & documents, select Download .tax file (not the PDF) for the prior year you want and save it to your computer.
3. Back in the CD/download software, select Find a Tax File, and then browse to the tax data file you downloaded in the previous step.
4. Select the file and click Open.
5 . You can now finish up in the software. Your return will need to be paper-filed, as e-filing prior years is no longer available."
@ need-answer904 wrote:My 2019 tax was not transmitted to IRS. What should I do?
At first you said you don't "think" the 2019 return was transmitted.
How do you know it wasn't transmitted? Did you use Online TurboTax? If so, when you log in at the Tax Home scroll down to the section "Your Tax Returns & Documents." Expand that section and choose tax year 2019. What does it say about the 2019 return--which of these terms: accepted, rejected, started, printed, ready to mail, or what?
Also, had you already paid for your 2019 product last year?