I could not send my return electronically because the Control # was not valid - an issue that came up after I paid the filing fee. How do I get a refund?

[boehnleinnl]

I was unable to e-file because of a Control Number error.  This came up after I paid the filing fee.  I mailed my returns and would like the fee to be returned.

[Critter · Accepted solution]

Since you didn't indicate in the question ... if this was for the Online program the fee was for the use of the TT state program to complete a state return that can be filed even if you had to mail it in.

If you are using the downloaded program and paid the extra fee to efile the state ....

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://support.turbotax.intuit.com/contact/