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I clicked absolute zero and was still charged very simple return. I was wondering if I can get my money back I paid

 
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I clicked absolute zero and was still charged very simple return. I was wondering if I can get my money back I paid

Sorry no ... you are posting from the Deluxe version which is not free.  You must have had to or voluntarily upgraded to handle a situation.  Refunds for the use of the Online program are not done since you didn't have to pay until you wanted to file.  You should have questioned this before you paid & these are the directions you would have been given ...



After signing in to online return, select Tools from the My Account drop-down list in the upper right corner.

In the pop-up window, click the shopping cart (My Fees) to get a breakdown of your TurboTax charges.

If your TurboTax Online fees aren't quite what you expected, it's likely you upgraded to a more full-featured version like PLUS or better, added a state, and/or chose one or more optional services such as Refund Processing or Audit Defense.

For help with these, refer to the related articles below.

Related Information:

·         How do I remove the $34.99 Refund Processing Fee?

·         https://ttlc.intuit.com/questions/2583650-what-is-PLUS?

·         Can I switch to a lower-priced version of TurboTax Online?

·         How do I delete my state in TurboTax Online?

·         Why am I being charged for TurboTax Federal Free Edition?

·         How can I pay my TurboTax Online fees?


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1 Reply

I clicked absolute zero and was still charged very simple return. I was wondering if I can get my money back I paid

Sorry no ... you are posting from the Deluxe version which is not free.  You must have had to or voluntarily upgraded to handle a situation.  Refunds for the use of the Online program are not done since you didn't have to pay until you wanted to file.  You should have questioned this before you paid & these are the directions you would have been given ...



After signing in to online return, select Tools from the My Account drop-down list in the upper right corner.

In the pop-up window, click the shopping cart (My Fees) to get a breakdown of your TurboTax charges.

If your TurboTax Online fees aren't quite what you expected, it's likely you upgraded to a more full-featured version like PLUS or better, added a state, and/or chose one or more optional services such as Refund Processing or Audit Defense.

For help with these, refer to the related articles below.

Related Information:

·         How do I remove the $34.99 Refund Processing Fee?

·         https://ttlc.intuit.com/questions/2583650-what-is-PLUS?

·         Can I switch to a lower-priced version of TurboTax Online?

·         How do I delete my state in TurboTax Online?

·         Why am I being charged for TurboTax Federal Free Edition?

·         How can I pay my TurboTax Online fees?


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