Did you use Online TurboTax in previous years, but don't find the returns in your Tax Timeline? If so, then you likely have multiple accounts
and signed into the wrong one. If you used the desktop version (CD/download) for any year, then it won't be in an online Tax Timeline.
To
get a list of your User IDs and recover account access, you can use the
tool at the link below. Try using your phone number first. After
that, if necessary, then run the tool on your email address(es) you can
access.
NOTE: Before running the
account recovery tool below, log out of all Intuit accounts including
this user forum, or you might end up in a loop. Then clear your browser
Internet cache, close your browser, then reopen it, and go to the link
below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If
still no luck after running that on your phone number and email
address(es), then go back to the tool again, but this time leave the data field blank, and choose the
small blue link that says "Try something else", and it will look you up by SSN and other parameters.
Once
you find the past returns, if they were prepared in Free Edition, the
access will probably be locked until you pay for a 2016 product. We can
tell you how to do that.
Or
you may be able to download a free tax return transcript from this IRS website:
http://www.irs.gov/Individuals/Get-Transcript
If you just need the 2015 AGI, even if the return is locked, there might be a link in the 2015 Tax Timeline under "Some things you can do" that says "View adjusted gross income (AGI)".
