turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

long8645
New Member

I am looking for previous tax returns filed and can't find them here

what do I need to do?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply

I am looking for previous tax returns filed and can't find them here

Did you use Online TurboTax in previous years, but don't find the returns in  your Tax Timeline?   If so, then you likely have multiple accounts and signed into the wrong one.  If you used the desktop version (CD/download) for any year, then it won't be in an online Tax Timeline.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es), then go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Once you find the past returns, if they were prepared in Free Edition, the access will probably be locked until you pay for a 2016 product.  We can tell you how to do that.

Or you may be able to download a free tax return transcript from this IRS website:
http://www.irs.gov/Individuals/Get-Transcript


If you just need the 2015 AGI, even if the return is locked, there might be a link in the 2015 Tax Timeline under "Some things you can do" that says "View adjusted gross income (AGI)".


message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies