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If you did not use TurboTax to file your tax return why do you want to speak to anyone at TT? You do not have to file a return you started using TT. You can clear out the data you entered and just abandon the account.
If you have not registered, paid or e-filed you can clear and start over (or in this case--just clear and do NOT start over)
CLEAR AND START OVER
https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over
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