How to talk to a real person at IRS?

[tan_zhif]

I followed the following steps to talk to an IRS agent:

1. The IRS telephone number is [phone number removed].
2. The first question the automated system will ask you is to choose your language.
3. Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
4. Next, press 1 for “form, tax history, or payment”.
5. Next, press 3 “for all other questions.”
6. Next, press 2 “for all other questions.”
7. When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
8. After it asks twice, you will be prompted with another menu.
9. Press 2 for personal or individual tax questions.
10. Finally, press 4 for all other inquiries. The system should then transfer you to an agent.

However, I was told by the automated system that they are busy and cannot handle my call.

How do I reach them? Should I try it early in the morning at 7?

[SweetieJean]

If you need to check on your refund,  once it has been Accepted, the IRS operators usually have no further information.  See:

IRS tax refund delay: Still calling the phone number? Here’s why you can’t get through (msn.com)

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