How to allow a support professional view screen

Forum|Forum|7 years ago
June 3, 2019
3 replies
17 views

No text available

Anonymous

Here is the link to “How to Allow a Support Professional to View Your Screen”

https://support.turbotax.intuit.com/livelook/

The Share Screen tool in Turbo Tax is used if you are on the phone with one of our support professionals and you are working through a problem with your tax return. It allows the support professional to view your screen with you. The support professional cannot change any information or move to a different screen. They can only see the screen you present to them.

Lolala1959

Level 2

I need help with my federal tax return

xmasbaby0

Level 15

@Lolala1959 You will need to be much more specific about the help you need. We cannot see your screen, your tax return or your account. Where are you stuck?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Anonymous

your TT support pro should be able to walk you through the procedure. If they don't know ask to speak to a supervisor.