How do I get a refund from your charges?

[bintin]

I was wrongfully charged $59.98 on my account and I want a refund.

[DoninGA]

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

[MichelleM1]

To file your State Return there is a fee. As of 03/17/2017 Turbo Tax Fees have changed

Please take a look and review your Fees:

With the Federal Free Edition it is Free to file your Federal Return. However there is a Charge to File your State.

If you also elected to have your Turbo Tax Fees taken directly out of your Refund this is also a additional charge.

As of 03/17/2017 Turbo Tax Pricing has  been updated.

TTO Federal Free Edition $0 (no change) TTO Deluxe $54.99 TTO Premier $79.99 TTO Self-Employed $114.99 TTO State for Federal Free Edition $29.99 TTO State for Deluxe, Premier, & Self-Employed $39.99 TTD Basic $39.99 TTD Deluxe $69.99 TTD Premier $99.99 TTD Home and Business $109.99 TTD State E-file (Personal and Biz per state $24.99 TTD Business $159.99 TTD Business States $54.99

To Review your breakdown of Fees:

To review My Fees in TurboTax Online:

• Sign in to TurboTax Online (can't? Go here) 
• Open your return by selecting Continue your/take me to my return.
• Choose My Account to the upper-right up the page, then Tools from the drop down
• Once the Tools Center window is open, click My Fees

This will explain the Turbo Tax Fees

[Lindalee3]

I want a refund for my efile charges as turbo tax would not let me put in last 2 numbers of our bank account numbers, thus I have to wait 6 to 8 weeks for paper check 🤬

[SForrestLO]

Turbo Tax charges for you using the program to prepare your return, it is not based on your refund method. If a refund is warranted, you will need to speak to an agent.

Please see this Turbo Tax FAQ will show you the best way to reach an Agent.

https://support.turbotax.intuit.com/contact/

[Stacy 1]

One of your agents look through my text forms said that I did not need the forms the gyms were charging me for I should not haven't told to buy the package you told me to buy and she also sent me an email stating that she wanted to make sure that this was completely resolved because robbed me I have a learning disability and I really don't comprehend well and I can't read your spell very well and I'm not going to be robbed because I have a learning disability

[Stacy 1]

I was charged $193 for forms that I did not need so I want my $193 back thank you very much

[xmasbaby0]

@Stacy 1

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Stacy 1]

Billing issues I was charged $193 for forms that I did not need

[Stacy 1]

Billing issues someone it's supposed to call me but I haven't heard from them yet

[Stacy 1]

Someone needs to call me at [phone number removed]

[xmasbaby0]

@Stacy 1 Hope you hear from them----we cannot do anything to resolve a billing issue in the user forum, nor can we schedule or arrange for customer support to call you.   This is Good Friday---so there may be fewer people working.  If you do not hear from them by Monday, try calling customer support again.   

Sorry to hear you had trouble completing your return and understanding the fees.   Next time----ask questions in the user forum before you file or enter any credit card information so that we can help you out.   

[DoninGA]

---

@Stacy 1 wrote:

Someone needs to call me at [phone number removed]

---

No one can call you.

Do you have a tax question that you need help with or a problem with the TurboTax program?