How do I get a product refund?

[jim32]

I purchased the basic download for 39.99 + tax and then saw the same product a few days later in a retail store for 29.99 retail, on sale for 14.99. I feel cheated.  I'll never buy direct again.

[DoninGA · Accepted solution]

Use this website to request a refund for the software purchase - https://support.turbotax.intuit.com/forms/refund-request.jsp

[lindacrzywmn]

You are screwed if you don't keep your receipt.  The software is flawed!!  It carries over what you pay as Federal Income Tax and brings it over to the state program as an Earned Income Credit.  When your return is rejected and you manually override and enter 0, which is the corrected amount, you are not allowed to resend you state return.  In other words, I paid for a program that is inaccurate, and I paid to have my state return sent electronically and can not send it.  Ripped off 2 times.

[jaeygatsby]

You are screwed no matter what. I bought the cd, it never worked, I have tried repeatedly to print out the form to get my money back, but the form required to get a refund for the broken cd that I bought WON"T ACTUALLY PRINT OUT! Which means that I have a receipt and no form to submit it with to get my money back. Way to go TurboTax! Way to make sure we can't get our money back for faulty cd's.

[DoninGA]

From the TurboTax website - <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/forms/refund-request.jsp">https://support.turbotax.intuit.com/fo...>

"Since you purchased a TurboTax CD directly from us, we will need you to send us the copy of TurboTax you purchased, and the TurboTax order number to one of the following addresses:

Shipping Address (if using a courier, like UPS, FedEx, etc.)
Intuit Inc.
ATTN: Returns Department, Door 20
11500 80th Avenue
Pleasant Prairie, WI 53158

Mailing Address (if using U.S. Postal Service)
Intuit Inc.
ATTN: Returns Department
PO Box 580926
Pleasant Prairie, WI 53158

After we receive the above information, we will credit the account that was charged for the order within 5 to 9 business days."
Or -
"If you purchased a TurboTax CD from a retailer, we will need you to send us the copy of TurboTax you purchased, and a copy of the dated receipt to one of the following addresses:

Shipping Address (if using a courier, like UPS, FedEx, etc.)
Intuit Inc.
ATTN: Returns Department, Door 20
11500 80th Avenue
Pleasant Prairie, WI 53158

Mailing Address (if using U.S. Postal Service)
Intuit Inc.
ATTN: Returns Department
PO Box 580926
Pleasant Prairie, WI 53158

After we receive the above information, you may expect a check for the amount of the refund within 6 to 8 weeks."

Use this TurboTax website to check your TurboTax orders and payments - <a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp">https://shop.turbotax.intuit....>

[paisoe1991]

I have submitted the refund request form 2 days ago and still not hearing any thing from turbotax

[jeannetrum]

Thank you!  Very helpful.  Taken care of in a quick min. 

[coskun12]

Unfortunately in most cases you cant get your money back from this fraud company!

For those who are having similar problems with this company: I filed a complaint against Intuit with Better Business Bureau (BBB) and received their response from the Intiuit's office of the president, which was unsatisfactory. Their contact information is below,

You can reach me at (phone#: 520-nine-0-one-3280) Monday through Friday from 8 AM to 5 PM Arizona time or at OfficeofthePresident [at] Intuit [dot] com . If I am unavailable, one of my colleagues will be available to assist you. Thank you again for reaching out.

Respectfully,

Carol

**********************

You can reach the presidents office through the above phone number (520-nine-zero-one-3280) or this email: OfficeofthePresident [at] Intuit [dot] com

Intuit is well known with their hideous tactics for long time: https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes

Never ever will pay you for my tax preps and will surely delete my Credit Karma account soon!

[Holy1Moly2]

I had the same problem. I even got a case number . How did you get your refund? Pat

[xmasbaby0]

@Holy1Moly2 This thread is several years old, so no one knows what "same problem" you have.  If you have some sort of a billing issue you can contact customer support.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

[Msbroome07]

My tax return stated that I would get $3907 Turbotax was supposed charge me a 147.  My total refund should have been 3760. 

[MarilynG1]

You don't specify how much less your refund was than what you calculated. If you could clarify, we'll try to help. 

Click this link for info on Why is My Refund Less than Expected?

If you receive a letter from the IRS that your return was calculated incorrectly, you can make a claim on the Accuracy Guarantee.

@Msbroome07