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How do I find my 2018 return turbo is only showing me 2017

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Level 15

How do I find my 2018 return turbo is only showing me 2017

Was the 2018 return prepared in Online TurboTax?   If prepared in desktop software (CD/download), it will not be in an online account.


If prepared online, then ideally 2017 and 2018 returns would be in the same account in the section "Your Tax Returns & Documents"  when you expand that section and choose the relevant tax year.  If there's no evidence of the online 2018 return in that account, then you likely have multiple accounts.  Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :


You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.


To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.