I agree this customer service is a joke! For over a year I get two emails every day. One saying I have $226.83 and the other saying whatever I see on the app. They constantly say I only have one account. Finally after 30 different ways contacting them a chat rep said he sees the other account with the $226.83, but I'd need to sign out of the one I was on, then sign into the other account. I told him I don't have another online account. But at one point I did have another card but misplaced it and so they sent a new one! He told me call customer service. I said I have tons of times! They say it must be a glitch that I have another card with money on it. How can there be a "glitch" if I had the other card and it had around $200 on it that I remembered?!?! I'm so over it. I'm done with this company!!! Nobody knows anything and bc of that always tell you to contact someone else they suggest. Ughhhhh ridiculous!!!!
