how do I access my existing files

Forum|Forum|1 year ago
November 20, 2024
3 replies
14 views

I thought my files were on my hard drive, but I am prompted to key in a password

DoninGA

Level 15

What exactly are you trying to do? Please be specific.

rjs

Level 15

What kind of files are you looking for? If you are looking for tax returns that you filed, did you file them with TurboTax Online or with the desktop TurboTax software installed on your computer from a download or a CD? If you used the desktop software, did you use it in Windows or on a Mac? If you are looking for something other than tax returns, what exactly are you looking for?

xmasbaby0

Level 15

Did you use desktop software on a Mac? When you save the return on a Mac, one of the choices offered to you is to save the file as an encrypted file---which means you better know what password you invented to access that file again. You do not *have* to encrypt the file---but if you made that choice and forgot the password, that is a problem.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**