Ok ... TurboTax has nothing to do with your refund ... they never touch your money. When you use the refund processing service the refund goes from the IRS to that bank and then to the debit card you asked for. There is nothing TT can do for you ... you must track down the refund yourself ...
Once your return has been accepted (received) by the government,
they take over the refund status update duties, since they hold the purse
strings. The status in TurboTax will remain as "accepted."
Use the IRS Where's My Refund site for
the latest word on your federal tax refund, and your state government's refund lookup service for
the latest on your state refund.
Does this IRS "Where's My Refund" tool say your funds
have actually been sent?
http://www.irs.gov/Refunds
Did you have the TT fees withheld from the federal refund and are
getting the refund on the Turbo Tax Debit card?
If so the refund needs to go from the IRS to the third party
bank to the card. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at:
https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
Check at Turbo Tax Visa : If you have
any questions or need assistance with your Turbo Prepaid Visa Card, please
visit TurboPrepaidCard.com or
call us toll-free at (888) 285-4169.
