How can I print my returns when every time I try to print my returns, TurboTax quits? I cannot print to a printer. I can not save as a PDF.

[mesquitebean]

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@Thehammers1 wrote:

Ok, but if it's not online, but from the CD, what can I do?

My printer works, I can create pdfs in all my other programs. As soon as I try to preview or print the returns, the program stops woring.

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Please also watch your other thread you started. I've asked someone to assist you there.

https://ttlc.intuit.com/community/taxes/discussion/re-turbo-tax-cd-can-t-print-or-create-a-pdf/01/16...

[3124gracefieldrd]

printer does not respond to tubotax print command. It prints anything else I choose tom print

[3124gracefieldrd]

Will not print print preview

[mesquitebean]

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@ 3124gracefieldrd wrote:
printer does not respond to tubotax print command. It prints anything else I choose tom print

Will not print print preview

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Not much information to go on.  I'll assume you are using desktop software.   Is it the version for Mac or Windows?

Or if you're using Online TurboTax, then you'll need to explain more.

[Peterkz]

When I try to Print my return or Preview from TurboTax 2021 with version 12.3.1 of the MacOS on my iMac (2017), TurboTax shuts down instantaneously. When I try to Save to PDF no file is created. I had no problem doing this 6 weeks ago when I was still on Monterey 12.2.1. Also, I have no problem Printing or Saving when I used a different Mac running MacOS 12.1. And now I cannot reprint my 2020 return from TurboTax 2020 either. Six hours on the phone with TurboTax support, including two remove/reinstalls, and no resolution. I’m convinced there is a conflict between the current release version of Monterey and TurboTax.

[mesquitebean]

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@Peterkz wrote:

When I try to Print my return or Preview from TurboTax 2021 with version 12.3.1 of the MacOS on my iMac (2017), TurboTax shuts down instantaneously. When I try to Save to PDF no file is created. I had no problem doing this 6 weeks ago when I was still on Monterey 12.2.1. Also, I have no problem Printing or Saving when I used a different Mac running MacOS 12.1. And now I cannot reprint my 2020 return from TurboTax 2020 either. Six hours on the phone with TurboTax support, including two remove/reinstalls, and no resolution. I’m convinced there is a conflict between the current release version of Monterey and TurboTax.

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Sorry you're having trouble.  I don't use a Mac, but I'll see if I can summon @macuser_22 to look at your situation later today and possibly offer a suggestion.

[macuser_22]

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@mesquitebean wrote:

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@Peterkz wrote:

When I try to Print my return or Preview from TurboTax 2021 with version 12.3.1 of the MacOS on my iMac (2017), TurboTax shuts down instantaneously. When I try to Save to PDF no file is created. I had no problem doing this 6 weeks ago when I was still on Monterey 12.2.1. Also, I have no problem Printing or Saving when I used a different Mac running MacOS 12.1. And now I cannot reprint my 2020 return from TurboTax 2020 either. Six hours on the phone with TurboTax support, including two remove/reinstalls, and no resolution. I’m convinced there is a conflict between the current release version of Monterey and TurboTax.

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Sorry you're having trouble.  I don't use a Mac, but I'll see if I can summon @macuser_22 to look at your situation later today and possibly offer a suggestion.

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Not an issue that I have heard about before and I and  not on Monterey.

[Judyzee]

I found a fix online.  Turn off your router for a minimum of two minutes.  Then reboot it.  Once your system is back up everything with print.  Amazing!

[print my trturn]

Help printing

[SForrestLO]

Please see this Turbo Tax FAQ if you are having printing issues.

Troubleshoot printing issues in TurboTax  
@print my trturn