How can I determine if my refund was accurately filed? WheresMyRefund says it was accepted but the transcript says not filed.

[garrettfox24]

It has been nearly 90 days since filing and my IRS transcript says nothing is filed. I've spent nearly 6+ hours on the phone trying to just ask the question to the IRS but they just hang up. Initially my filing was rejected because turbo tax left out a document/question but that was rectified 2 days later and that return was accepted.

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.