Hidden fee for refund advance

Forum|Forum|4 years ago
February 17, 2022
3 replies
9 views

It was absolutely free for me to file. I got a refund advance and that too was supposed to be absolutly free. I log into SBTPG the company TT used to collect fees from when you file and I am being charged a $40 bank fee.

CHECK YOUR ACCOUNTS!!!

TurboTax Free Edition Online

AkinaLO

Level 15

If you have any questions, please contact Santa Barbara bank directly at 1-877-908-7228 or go to their secure website www.sbtpg.com.

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rushbrett

Level 2

So, I've been a Turbotax customer for the past 10 years, give or take a year. I've been really happy with the product, but this year, I was surprised and not a little disappointed about two things: 1, that I received the notification of SBTPG processing my refund AFTER it had already been deposited. I was left for a half-day wondering who this company was that dumped money in my account. 2, That I was overcharged. Did you refund it and apologize? Yes, but in a time of rising inflationary costs amidst a global pandemic, getting overcharged is kind of a big deal. From a customer service standpoint, I think you should strongly consider a credit toward the cost- maybe $50 - of next year's tax preparation and filing through Turbotax. I know on behalf of myself and other Turbotax customers, it would be appreciated.