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When you try to view/print/download your 2016 return, does it tell you that you need to upgrade to PLUS and pay to get access? And have you already done the upgrading part? I can tell you how to pay for your upgrade.
Also be aware that if a tax return transcript will suit your purpose, you may be able to download a free tax return transcript at this IRS website. If you can't download it, then you could order it to come by postal mail, but that takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript
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