Hi! Did this happen to you too? i received the email from turbo tax saying that my return was accepted by IRS but if i go through their website it says not yet accepted?

[JulieS]

If you received an email from TurboTax that says your return was accepted, you should check the email address that the email came from. It may not be TurboTax.

If you haven't completed your tax return and when you sign in to TurboTax it doesn't say accepted, then there may be more than one TurboTax account connected to your email address. 

To check on that, start here. 

Enter your email address and then enter the verification code. The next screen will show you every account name connected to your email and the date you last used it. 

[fanfare]

IRS uses ACCEPTED and RECEIVED interchangeably.

What you are waiting for is APPROVED and SENT.

@giad429273 

[giad429273]

Exactly. I don’t understand why is taking so long. I did it the same day with a friend and she already received her return 

[Critter-3]

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then a date for Sending will be available on the IRS website.   Turbotax is not able to assist you any longer ... they are out of the loop once your return has been filed successfully. 

See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Only the IRS controls when and if a tax refund is Approved and Sent.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

Then press 4 for all other inquiries.

It should then transfer you to an agent.

Or you can contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment

Or you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate