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attahsaleh
New Member

Hello, Im trying to get a product refund my it is saying that my order number is not formatted correctly can anyone please help?

 
2 Replies
CassLO
Expert Alumni

Hello, Im trying to get a product refund my it is saying that my order number is not formatted correctly can anyone please help?

For assistance with this, please contact TurboTax customer service and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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beckihager
New Member

Hello, Im trying to get a product refund my it is saying that my order number is not formatted correctly can anyone please help?

The response did not help.  Can anyone just tell me how to enter the order number so i can finish my request?  Grrrrr.....

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