Having a lot of problems getting "Audit Defense" to respond - Anyone else have this issue? How to respond?

[Keildo]

I recently opened a case with TaxAudit (i.e. Audit Defense available through TurboTax) concerning an IRS letter I received after I E-filed my return through TurboTax.  I was given a case number and assigned a case cooordinator.  I promptly sent them all the information they requested (e.g. copy of IRS letter).  They took three days to respond with an E-mail that was not particularly helpful.   In response I have tried to both E-mail and call the case coordinator (multiple times) to get additional information/clarification on how to respond and have received no response. More than 3 days ahve now gone by.  The IRS only gives you a limited amount of time to respond (20 days) and so this lack of response from a service I paid for through TurboTax is a real problem.

Has anyone else had problems with unresponsiveness from Audit Defense?  What did  you do about it?

Very, very, very dissapointed with Audit Defense!!!

[Anonymous_]

I have forwarded your post to the Mods/Admins of this board.

They will most likely contact you via PM or e-mail for further details and assistance.