Haven't Received My Refund

[Needhelp01]

Hello,

I used turbotax to file my taxes for the first time this year. The IRS sent it to SBTPG for the fees on February 9th, I filed on January 31st. I have having an impossible time trying to contact a live person that can help me figure out what is going on. Every time I call SBTPG, they say that my return was sent with the current date. It's been saying that since they received my refund. Please help me out

[KatrinaLO]

Did you receive an email from our partner, SBTPG? If your federal refund is on hold with Santa Barbara Tax Products Group (SBTPG), you can check here for possible reasons why.

[Needhelp01]

No, I have received no communication from the company. No response to submitted inquiries and I'm not able to get to talk to someone live on the phone. I have no emails from them at all. 

[HeatherPLO]

@Needhelp01

Please call the IRS at this specific number: 800-919-9835 to initiate a trace. Then your bank can use the trace ID to review where your refund was deposited.