I cannot get back on to turbotax to file the tax return

[bluemood123]

The website keep thinking going around in a circle.

[VinceG]

Have you checked your internet connectivity, make sure it is up and running.

[eboni8]

Yes I have internet connectivity

[eboni8]

It will login and go to the page take me to my Tax Return

[DawnC0]

What happens when you click on ''Take me to my return''?   Try the steps below...

[eboni8]

It keep going around in a circle like it is thinking

[bluemood123]

Why do I have to keep resiting password

[bluemood123]

Still cannot get back on the website I have never had trouble with like this

[DawnC0]

Your browser stores recently visited web pages as temporary files in a cache, which enables the pages to load up more quickly when revisited.  

However, a full or corrupted cache can cause various problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).  Try these steps or try to sign in on a different browser if you are still having issues.  

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the internet for clear Safari cache or similar search terms.

Related Information:

• How do I delete cookies?