Have the 2019 CDs been mailed?

Forum|Forum|6 years ago
December 19, 2019
7 replies
38 views

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TurboTax Online

Kat11_2

Alumni - Champ

Are you a TurboTax Advantage member? If so, you should have received your CD some time ago. See the TurboTax FAQ linked below for info on how to check your order status.

https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-advantage-order/01/25985

If you are not a TurboTax Advantage member, you can use the link below to check your order status:

https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

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shawnknight21801

Level 2

I have yet to receive my 2019 Turbo Tax Deluxe CD (or associated email).

My credit card has been charged on Nov 7th.

I've tried several times to call but no one answers

DoninGA

Level 15

@shawnknight21801 wrote:

I have yet to receive my 2019 Turbo Tax Deluxe CD (or associated email).

My credit card has been charged on Nov 7th.

I've tried several times to call but no one answers

See this TurboTax support FAQ for your order as an Advantage subscriber - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-advantage-order/01/25985

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Jollydave1454

Level 2

I ordered the Turbo Tax Deluxe software for 2019 on 12/21/2019. When can I receive the CD or have someone call me at [phone number removed] Dave P

DoninGA

Level 15

@Jollydave1454 wrote:

I ordered the Turbo Tax Deluxe software for 2019 on 12/21/2019. When can I receive the CD or have someone call me at [phone number removed] Dave Patenaude

Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Contact TurboTax support for your order status if you do not have the order number