Getting an error message

[ramosrivas]

I'm trying to input the affordable act (1095A) information to create form 8962, but an error is coming up saying;

Hmm, looks like we hit a snag.  We recommend you revisit the last topic you were working on to make sure all your information is correct.  

All my information is correct.  What can I do?

[FandangoTree]

I have the exact same problem. I have been troubleshooting all day and nothing fixes this. Seems to be a specific problem with the desktop software. Any attempt to use or edit the Affordable Care Act 1095-A section causes the "looks like we hit a snag" error and there is nothing that can be done to work around it. My e-file is being rejected every time only because of that single form not working. I have tried a clean install and jumping directly to that part of the return without entering any info beforehand and the error still occurs, so it is a software issue and not a profile issue. Intuit, please create an update for the software that fixes this issue. Let me know if you need any other specific reproduction steps in order to create a fix (but a fresh install and clicking on that section to get the error is all you really need to know).

[HollyP]

We're aware of this experience and we're working to resolve it as soon as possible. When we have an update, we'll post on this thread. 

If you are using TurboTax Desktop, try a workaround by entering Form 1095-A directly in Forms Mode.  You can do this by selecting the Forms icon, then selecting Form 1095-A from the Forms List. 

Thanks for providing this feedback. 

[EDITED 5/21/26 @6:02 PM PST] 
 

[FandangoTree]

Thank you for the reply and the imminent update, appreciate it.

[HollyP]

We expect the resolution to be finalized next week. Please check back after Thursday and be sure to run all program updates. Thanks again for your feedback.