Fraudulent Checks

[smberry75]

I filed on 02/06 it was accepted on 02/08, DD was rejected a paper check was mailed NO ONE is cashing this check. I went to Walmart, Kroger, Dodges, Cash Express, Easy Money and US BANK. I called and spoke with a "supervisor" on 03/4- 03/5 -03/06-and on 3/04 I was told that Intuit sent out a bad batch of checks and that TT were updating info to re-send the refunds back to the IRS and the IRS would send us a check. When I called on 03/04 I was told that my refund would be electronically returned to the IRS, I got a case number and was told to call back in 3days. I called on 03/070and a rep said verbatim that it shows in TT system that my refund was returned to the IRS and that he can see that a check was already in route to me. 03/11 I called the IRS and was told what TT said to me was a lie, that TT does not have access to see anything from the IRS and that no money has been returned nor has a check been mailed to me. I called TT and spoke with another manager and he said that TT are not sending out new checks, and that Walmart sent a memo to TT on 03/07 that they are cashing these "fraudulent checks " now. I asked why did a representative say to me on 03/4 that she was sending my refund back to the IRS on 03/04 and why when I called on 03/07 a representative said that the funds have been returned when they haven't. So many lies from different representatives. The rep I spoke with today told me to take my check to Walmart, so I asked and if they still refuse to cash it because it cannot be verified then what , he said he doesn't know. So what the hell is my refund, I see TT took out the fees with no problem, but the customers cannot cash these fraudulent checks and everyone at TT is lying. Where is my refund and why can't you guys send out our refunds and give us a valid answer to any of the questions we asked? And if Walmart sent out that memo on 03/07 why weren't the customers informed? I would like to file an complaint and want my calls reviewed. 

[NicolleR1 · Accepted solution]

Thank you for reaching out to us. We understand you are encountering issues with cashing your TurboTax Up to 5 Days Early tax refund check. We are committed to ensuring you access your refund swiftly and smoothly. Please rest assured that your check is legitimate and contains several security features to facilitate a hassle-free deposit.

Tips to deposit (we recommend depositing your check to avoid delays) or cash your check:

• Deposit at a bank: Depositing your check into your bank account is preferred over cashing it. Check-cashing locations may charge fees and be less likely to cash large checks like tax refunds.
• Name Matching: For bank deposits, ensure the name on your check matches the name on the bank account where you intend to deposit it.
• Bank Holds: Your bank may place a temporary hold on the funds until the check clears. This is a standard bank policy and is not an indication the check is fraudulent. We have no control over this process. 
• Bank and check cashing limits: Many banks and check cashing locations have maximum limits on check amounts they will cash. Ask your bank or check-cashing location what their limit is prior to visiting to determine whether you can cash it there.
• Check Cashing Tips: The person(s) whose name(s) are on the check must be present and present ID to cash the check. For example – if a check name says “John Doe and Jane Doe” on it, then both John Doe and Jane Doe need to cash the check together in person. Each person must bring a valid government-issued identification card – driver’s license, passport, state-issued ID card.
• Enhanced Security: This check is issued with the highest security standards. If your bank or check-cashing service has any concerns, they can verify it directly with Intuit by calling 1-800-780-9247. A dedicated team is available to assist with verification.
• Check Returns: If your check is uncashed after 90 days, we will void your check and return your refund to the IRS. You may then work directly with the IRS to receive your tax refund.

Your refund check contains security features to ensure a hassle-free deposit, including:

• Magnetic ink that's only readable by special check cashing machines.
• Reflective ink shows hidden words if the check is copied.
• Images on the check that disappear if the check is copied.
• Microtext printed on the check that is too small to see with the naked eye, and too small to be copied or scanned.
• Check background printed with special ink that fades to white when copied and bleeds when it comes in contact with liquids.
• Special test strips that react to check washing chemicals such as acetone.

We appreciate your patience and understanding during this period. 

[andyconda513]

Turbo tax you're full of crap. These checks are all bogus and you refusing to fix it is theft. 

[randieaton1991]

All new procedures and features have hiccups and bumps in the road when it first goes live. TT is not stealing peoples refunds. This is the first year TT has had the 5 Days Early feature. As far as different reps giving different info... again, this is a brand new feature and the agents are just going off of what they are told. Of course it is frustrating and aggravating to not be able to cash a check, especially a tax refund check. Most people count on their tax refund for major purchases and bills so it is understandable. I see it from both sides since I am thinking rationally and not out of emotion. Yes it sucks but TT will get it sorted out. 

[smberry75]

The check that was sent only had my name, I filed married filing jointly, I went to 8 different places to try to cash this check. My Identification is correct, address, correct. I went to a banking institution and NO ONE will cash this check. So I understand the process and procedures of cashing a check, it's not me it's the CHECK. 

[smberry75]

Very true, but when you offer a service you need to double check EVERYTHING and communicate with your customers. I've been calling since I was unable to cash this check , given different case numbers, told several different things that were simply not true. I paid for a service this isn't my problem,but it became my problem when Intuit kept sending these checks out and had no resolution to their paying customers on how to fix the problem. I was lied to repeatedly just to get me off the phone. That's a issue and a terrible way to conduct business. And to this day I still cannot cash this check.