Filing

3 replies
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Why can’t I track my taxes with irs if I was approved. It keeps telling me to wait 24hours and I’ve been accepted already , plus turbo tax said my refund suppose to hit my account today

TurboTax PLUS Online

mesquitebean

Level 15

A TurboTax date is an estimate. Here are some tips on troubleshooting the IRS WMR tool. That tool can sometimes be squirrely as your return moves through different stages of processing at the IRS.

First, double-check that your efile was successful. Log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

Be sure you have waited at least 24 hours after being "accepted" before using the IRS WMR tool.

When using the IRS WMR tool, be sure your entries for SSN and filing status are correct.
https://www.irs.gov/Refunds

Use only the Federal refund amount. Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

HotfrieskAuthor

Level 2

Everything is correct and it still says my information is not found

mesquitebean

Level 15

@Hotfriesk wrote:
Everything is correct and it still says my information is not found

If you're sure you efiled successfully (accepted), and if you're entering everything correctly, there aren't any additional tricks. Oh, for the sake of completeness, you might try phoning the IRS Refund Hotline. I've seen users occasionally get info from the hotline even when the IRS WMR tool wasn't working for them.

IRS Refund Hotline: 800-829-1954

If it's been over 21 days since your efiled return was accepted, you can phone the IRS to speak to a live agent to see if they can find it in their system.

800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS to reach an agent, do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
Then it will get "tired", and you'll get another menu. Choose 2 for "personal" then you should be transferred to an agent, but there's likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.