Fee for tax prep

[Jpolen22]

Apparently my entire return of $5778 has been kept and sent to the department of education as payment on my student loan. I have been making the payment they set up and still they kept my entire return. This could have possibly come at a worse time considering I'm out of work as well because of the covid 19 virus. Now, I owe turbo tax $80 in fees That were supposed to come out of my return and I am currently unable to pay that amount as a result. What can I do?

[DoninGA]

Call the phone number on the email you received from TurboTax to make payment arrangements.

[jayhova0000]

Yo guys have already charged me, it came out of the return, how come you are charging me for a second time, this time to my card.?

[CassLO]

@jayhova0000 Please see the following TurboTax FAQ that will explain why this happened: Why was my bank account auto-debited for TurboTax fees?