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Level 1
March 25, 2020
Question

Fee for tax prep

  • March 25, 2020
  • 3 replies
  • 22 views

Apparently my entire return of $5778 has been kept and sent to the department of education as payment on my student loan. I have been making the payment they set up and still they kept my entire return. This could have possibly come at a worse time considering I'm out of work as well because of the covid 19 virus. Now, I owe turbo tax $80 in fees That were supposed to come out of my return and I am currently unable to pay that amount as a result. What can I do?

3 replies

DoninGA
Level 15
Level 15
March 25, 2020

Call the phone number on the email you received from TurboTax to make payment arrangements.

Level 2
April 14, 2020

Yo guys have already charged me, it came out of the return, how come you are charging me for a second time, this time to my card.?

CassLO
Level 11
April 14, 2020

@jayhova0000 Please see the following TurboTax FAQ that will explain why this happened: Why was my bank account auto-debited for TurboTax fees?

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