If a TurboTax agent looked it up for you and said that the status is "Received by Agency", it means that the IRS received it. If you have a refund, the best way to check the status is to go to the IRS website Where is my refund?
You might also want to clean cache and cookies on your browser to make sure that the browser doesn't "remember" the status. And then check the status through TurboTax again. Here is how to do that.
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