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Level 2
July 15, 2020
Solved

Federal return rejected

  • July 15, 2020
  • 1 reply
  • 14 views

After doing an efile, get an email rejection notice - IND-031-04 - the primary taxpayer's AGI or self-directed PIN from last year does not match IRS records.  I have tripled checked the 2018 AGI so that is correct.  The pin shows up automatically.

    Best answer by Texas Roger

    For some reason the correct AGI does not match the IRS database. Try entering the number 0 instead of the actual AGI. This will often work.

     

    If it doesn't work, you will have to print and mail your return. 

    1 reply

    Level 15
    July 15, 2020

    For some reason the correct AGI does not match the IRS database. Try entering the number 0 instead of the actual AGI. This will often work.

     

    If it doesn't work, you will have to print and mail your return. 

    ph53Author
    Level 2
    July 15, 2020

    Thank you! ...that worked - got submitted successfully.