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ph53
Level 2
Jul 15, 2020 3:59 PM UTC
Solved

Federal return rejected

After doing an efile, get an email rejection notice - IND-031-04 - the primary taxpayer's AGI or self-directed PIN from last year does not match IRS records.  I have tripled checked the 2018 AGI so that is correct.  The pin shows up automatically.

    Texas RogerAnswer
    Level 15
    Jul 15, 2020 4:01 PM UTC

    For some reason the correct AGI does not match the IRS database. Try entering the number 0 instead of the actual AGI. This will often work.

     

    If it doesn't work, you will have to print and mail your return. 

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    2 replies

    Level 15
    Texas RogerLevel 15Answer
    Level 15
    Jul 15, 2020 4:01 PM UTC

    For some reason the correct AGI does not match the IRS database. Try entering the number 0 instead of the actual AGI. This will often work.

     

    If it doesn't work, you will have to print and mail your return. 

      ph53Author
      Level 2
      Jul 15, 2020 4:43 PM UTC

      Thank you! ...that worked - got submitted successfully.

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