Federal refund

[Sparkplug813]

I efiled both Fed & State thru Turbo Tax. I have confirmed emails stating hey had both been accepted. Received the the state refund. Have not received Federal refund. Website says they are still processing on the "Where's my Refund" page. I set up an online account to research further. According to that part of the website, I have not filed at all. I cannot get thru via telephone. I've seen this same question and problem in other posts here. What is going on Turbo Tax and how are you going to help?

[DoninGA · Accepted solution]

If the IRS website for federal tax refunds indicates Processing, then the IRS received your federal tax return.

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

[Sparkplug813]

Thank you, I'll give it a try 🙂