Error Printing from a Mac

[kwcoffman]

Hello!  I have E-Filed Federal and State returns.  I am trying to print a city return to send manually.

I have saved everything as a PDF.  I cannot print the PDF.  I have tried printing only the pages needed for the city return from the saved PDF, same error.  I have let it go and tried only printing the "Print and Mail These Forms to the Government".  Same error.

Note that this Mac does not have Microsoft Word installed.   I have tried printing the PDF from a different Mac that has Word installed.  I get the same error from that computer.  I've tried converting the PDF to Word on that computer.  The result is garbage.  I've tried printing from Preview and from Adobe Acrobat.  Same error. 

I have no issues printing other documents.  This is not a printer issue.

A few pages are printed and printing stops with the following error:

ERROR: undefined

OFFENDING COMMAND:  Sans

STACK:

/PSCSKF+*Microsoft

/FontName

-savelevel-

[mesquitebean]

Microsoft Word is not needed to print a TurboTax PDF.   I know you're using a Mac, but most people using the Windows version print from within Adobe Reader (or other PDF reader.)   I don't use a Mac, so I can't address printing in a Mac.   I don't know what PDF viewer you are using in a Mac.

In any case, I'm commenting here, only to bump the thread a bit, since no one has responded in the last couple of days.    Perhaps a Mac user will see the thread title and comment.

[DianeW777]

Please update here if you continue to experience the error.

It's possible to print your actual city return and then use the TurboTax city return to complete it. Also, you do have time to wait to see if any update changes the printing.

@kwcoffman