Error message when filing

Forum|Forum|5 years ago
May 3, 2021
1 reply
1 view

I purchased turbo tax back on 4/20. I went to efile tonight. After entering all of the info to file, drivers license, pin, etc.. I was able to file but got an error message saying that the SSN was already filed. I found info in turbo tax that says the taxes were filed on 4/19. I didn't even have turbo tax then. Now I am not able to file and don't know what to do.

I am desperately needing to speak to someone. I am filing my father in laws taxes. He is confined to a nursing home. My husband is his Power of Attorney for all legal matters.

Liz Bilinsky

macuser_22

Alumni - Champ

"I found info in turbo tax that says the taxes were filed on 4/19."

Where did you find that?

What exactally is the error message and reject code?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

ybilinskyAuthor

Level 2

I found it under File> Electrinic Filing> Electrinic Filing History

When I went through the process tonight of drivers license info, AGI info, pin, etc. and I hit file it said that there was already taxes filed under this SSN. I checked the Electrinic filing in Turbo tax and that’s where I got the date from. I have also checked the IRS account and it doesn’t show them filed yet on their end.
I am at a loss as to what to do.

macuser_22

Alumni - Champ

I am not familiar with that - Are you using the Windows desktop version?

What does the TurboTax filing status say:

You can check your TurboTax filing status here:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**